“Módulo de Feedback: Aumente a Interação no Mendix”
Introduction
Há um widget no Mendix que direciona o usuário a registrar um comentário com um feedback sobre a aplicação ou sobre alguma melhoria por exemplo. Este widget pode ser editável e acessado diretamente no portal do Mendix tornando o processo de criar e consultar os feedbacks muito fácil e qualquer pessoa, tanto da área de negócios quanto da área de tecnologia conseguem acessar e ler os feedbacks de sua aplicação.
📖 Table of Contents
O módulo de feedback pode ser essencial para que os desenvolvedores e o cliente coletem informações diretamente do usuário do sistema, tornando a proposta ágil da ferramenta Mendix muito mais incrementável e trazendo resultados melhores conforme o tempo.
The module has been redesigned, and improvements have been made to its usability and current appearance.
Section 1: Background
O módulo de feedbacks acompanha o Mendix desde antes da versão 8.0 do Mendix Studio Pro, porém agora no Mendix sua atualização será compatível com a versão 9.18.6 e acima do Studio Pro.
If its design and functionality are revamped, it could become a key component for launching new applications and generate ideas for improving existing ones.
In a new application, the module is very useful for allowing a selected group of users to test the tool and report issues or suggest improvements. For an existing application, users can report errors and suggest additions to the actions they are already accustomed to performing in their daily tasks using the tool. The feedback section is fully customizable and is displayed via a button that can be positioned on the right side of the page as a fixed element, oriented either vertically or horizontally.
Figura 1: Exemplo botão de Feedback na vertical. Fonte: https://docs.mendix.com/appstore/modules/mendix-feedback/
Figura 2: Exemplo botão de Feedback na horizontal. Fonte: https://docs.mendix.com/appstore/modules/mendix-feedback/
Section 2: Development
A button can be configured so that the end user can click it and, through a customizable page, submit feedback, attach an image file, and send an email to a contact:
Figura 3: Página de registro de Feedback em formato popup. Fonte: https://docs.mendix.com/appstore/modules/mendix-feedback/
Após registrar um Feedback os usuários com acesso a aplicação no Mendix Portal poderão acessar os feedbacks registrados através da seção “App Insight†e “Feedbacks†onde há uma etiqueta para reforçar que há novidades no tema:
Figura 4: Página de feedbacks no Mendix Portal na aplicação
When you access a review, you can view its details and interact with them by:
- Edit a field as needed and in accordance with the portal's permissions
- Add additional information such as Status, Tag, and Priority; assign a person to be responsible for the feedback; attach files; and create a thread of comments;
- Create a Story directly for the project that will be added to the Product Backlog and made available for inclusion in a sprint.
Figura 5: Feedback criado e acessado através do Mendix Portal.
Figure 6: Creating a Story based on the newly created Feedback.
Section 3: Conclusion
The Feedback module can be put to good use to gather suggestions for improvements, ideas, and test results from end users of the application, whether it is in the experimental or final phase. The module has been redesigned and now features many modern design solutions and functionalities similar to those in Studio Pro 10.0.0.
Resources and References
Mendix Docs: https://docs.mendix.com/appstore/modules/mendix-feedback/#introduction
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How It Works
O Módulo de Feedback no Mendix permite que os usuários interajam e forneçam suas opiniões de maneira simples e eficaz. Veja como ele funciona:
- Integração com a Aplicação: O módulo é integrado diretamente à sua aplicação Mendix, permitindo que os usuários enviem feedback sem sair da plataforma.
- Feedback Collection: Users can fill out feedback forms, which may include open-ended or closed-ended questions, depending on what you want to know.
- Data Storage: All responses are stored in a database, facilitating subsequent analysis and the identification of trends.
- Reports and Analytics: The module generates reports that help you understand user feedback, enabling you to make informed decisions to improve the user experience.
- Notifications: You can set up alerts to be notified when new feedback is received, ensuring that no important suggestions are overlooked.
By following these steps, the Feedback Module not only increases engagement but also provides valuable insights to help you improve your app.
Benefits
Increased User Interaction
The Feedback Module allows users to share their experiences, which leads to a significant increase in engagement. For example, by implementing a review system, you can see greater user engagement with your applications.
Continuous Product Improvement
With constant feedback, your team can identify areas for improvement. This means you can quickly adapt your features based on user suggestions, such as adding new features that meet their needs.
Strengthening Customer Relationships
By listening to and acting on user feedback, you show that you value their opinions. This can lead to greater customer loyalty and satisfaction, as seen in companies that conduct satisfaction surveys on a regular basis.
Data-Driven Decisions
The Feedback Module provides valuable data that can guide your strategic decisions. For example, feedback metrics can help you prioritize the development of new features based on actual user demand.
Ease of Implementation
Integrar o Módulo de Feedback no Mendix é simples e rápido, permitindo que você comece a coletar opiniões imediatamente. Isso significa que você pode iniciar o processo de melhoria sem longos períodos de espera ou complicações técnicas.
Use Cases
O Módulo de Feedback no Mendix oferece diversas aplicações práticas que podem aumentar a interação com os usuários. Aqui estão alguns exemplos concretos:
- Product Reviews: An online store can implement this module to collect feedback on products after a purchase. Customers can leave reviews and suggestions, helping to improve the shopping experience and the quality of the products offered.
- Satisfaction Survey: A service company can use this module to send satisfaction surveys to customers after they have received service. This allows the company to identify areas for improvement and tailor its services to meet customer needs.
- Real-Time Feedback: In a technical support app, users can provide instant feedback on the effectiveness of the proposed solutions. This helps the team refine their approach and resolve issues more efficiently.
- User Community: An online learning platform can provide a space for feedback on courses and learning materials. Students can share their opinions, contributing to the continuous improvement of the content and the learning experience.
Como Implementar o Módulo de Feedback no Mendix
Implementar o Módulo de Feedback no Mendix pode ser uma tarefa simples se você seguir os passos abaixo:
- Planning: Define the goals of the feedback you want to collect. Think of specific questions that will help improve the interaction.
- Configuração do Ambiente: Acesse seu aplicativo Mendix e crie uma nova página onde o módulo de feedback será inserido.
- Adicionar o Módulo: Utilize o Mendix App Store para buscar e instalar o módulo de feedback. Siga as instruções de instalação fornecidas.
- Customization: Adjust the module settings to reflect your brand identity and the questions you’ve planned. Use the available customization options.
- Testing: Before launching, test the module with a small group of users. This will help identify potential areas for improvement.
- Data Collection: After launch, start collecting feedback and review the responses regularly to implement improvements.
Practical Tips: Always encourage users to leave feedback and make sure the process is quick and easy.
Note: Avoid overwhelming users with too many questions, as this can discourage participation.
Agora é sua vez! Siga esses passos e comece a aumentar a interação no seu aplicativo Mendix.
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