“Feedback Module: Boost Engagement in Mendix”
Introduction
There is a widget in Mendix that prompts users to submit feedback about the application or suggest improvements, for example. This widget can be edited and accessed directly on the Mendix portal, making it very easy to create and view feedback, and allowing anyone—whether from the business or technology side—to access and read feedback about their application.
📖 Table of Contents
The feedback module can be essential for developers and the client to gather information directly from system users, making the agile approach of the Mendix tool much more scalable and yielding better results over time.
The module has been redesigned, and improvements have been made to its usability and current appearance.
Section 1: Background
The feedback module has been part of Mendix since before version 8.0 of Mendix Studio Pro, but the latest update is now compatible with version 9.18.6 and later of Studio Pro.
If its design and functionality are revamped, it could become a key component for launching new applications and generate ideas for improving existing ones.
In a new application, the module is very useful for allowing a selected group of users to test the tool and report issues or suggest improvements. For an existing application, users can report errors and suggest additions to the actions they are already accustomed to performing in their daily tasks using the tool. The feedback section is fully customizable and is displayed via a button that can be positioned on the right side of the page as a fixed element, oriented either vertically or horizontally.
Figure 1: Example of a vertical feedback button. Source: https://docs.mendix.com/appstore/modules/mendix-feedback/
Figure 2: Example of a horizontal feedback button. Source: https://docs.mendix.com/appstore/modules/mendix-feedback/
Section 2: Development
A button can be configured so that the end user can click it and, through a customizable page, submit feedback, attach an image file, and send an email to a contact:
Figure 3: Feedback registration page in pop-up format. Source: https://docs.mendix.com/appstore/modules/mendix-feedback/
After submitting feedback, users with access to the application on the Mendix Portal will be able to view the submitted feedback in the “App Insight” and “Feedback” sections, where a label indicates that there are updates on this topic:
Figure 4: Feedback page on the Mendix Portal in the application
When you access a review, you can view its details and interact with them by:
- Edit a field as needed and in accordance with the portal's permissions
- Add additional information such as Status, Tag, and Priority; assign a person to be responsible for the feedback; attach files; and create a thread of comments;
- Create a Story directly for the project that will be added to the Product Backlog and made available for inclusion in a sprint.
Figure 5: Feedback created and accessed via the Mendix Portal.
Figure 6: Creating a Story based on the newly created Feedback.
Section 3: Conclusion
The Feedback module can be put to good use to gather suggestions for improvements, ideas, and test results from end users of the application, whether it is in the experimental or final phase. The module has been redesigned and now features many modern design solutions and functionalities similar to those in Studio Pro 10.0.0.
Resources and References
Mendix Docs: https://docs.mendix.com/appstore/modules/mendix-feedback/#introduction
Keep exploring
📚 Want to learn more?
Check out our Complete Guide to Mendix for a comprehensive overview of the topic.
How It Works
The Feedback Module in Mendix allows users to interact and provide feedback in a simple and effective way. Here’s how it works:
- Integration with the Application: The module integrates directly with your Mendix application, allowing users to submit feedback without leaving the platform.
- Feedback Collection: Users can fill out feedback forms, which may include open-ended or closed-ended questions, depending on what you want to know.
- Data Storage: All responses are stored in a database, facilitating subsequent analysis and the identification of trends.
- Reports and Analytics: The module generates reports that help you understand user feedback, enabling you to make informed decisions to improve the user experience.
- Notifications: You can set up alerts to be notified when new feedback is received, ensuring that no important suggestions are overlooked.
By following these steps, the Feedback Module not only increases engagement but also provides valuable insights to help you improve your app.
Benefits
Increased User Interaction
The Feedback Module allows users to share their experiences, which leads to a significant increase in engagement. For example, by implementing a review system, you can see greater user engagement with your applications.
Continuous Product Improvement
With constant feedback, your team can identify areas for improvement. This means you can quickly adapt your features based on user suggestions, such as adding new features that meet their needs.
Strengthening Customer Relationships
By listening to and acting on user feedback, you show that you value their opinions. This can lead to greater customer loyalty and satisfaction, as seen in companies that conduct satisfaction surveys on a regular basis.
Data-Driven Decisions
The Feedback Module provides valuable data that can guide your strategic decisions. For example, feedback metrics can help you prioritize the development of new features based on actual user demand.
Ease of Implementation
Integrating the Feedback Module into Mendix is quick and easy, allowing you to start collecting feedback right away. This means you can begin the improvement process without long wait times or technical complications.
Use Cases
The Feedback Module in Mendix offers a variety of practical applications that can enhance user interaction. Here are some concrete examples:
- Product Reviews: An online store can implement this module to collect feedback on products after a purchase. Customers can leave reviews and suggestions, helping to improve the shopping experience and the quality of the products offered.
- Satisfaction Survey: A service company can use this module to send satisfaction surveys to customers after they have received service. This allows the company to identify areas for improvement and tailor its services to meet customer needs.
- Real-Time Feedback: In a technical support app, users can provide instant feedback on the effectiveness of the proposed solutions. This helps the team refine their approach and resolve issues more efficiently.
- User Community: An online learning platform can provide a space for feedback on courses and learning materials. Students can share their opinions, contributing to the continuous improvement of the content and the learning experience.
How to Implement the Feedback Module in Mendix
Implementing the Feedback Module in Mendix can be a simple task if you follow the steps below:
- Planning: Define the goals of the feedback you want to collect. Think of specific questions that will help improve the interaction.
- Environment Setup: Log in to your Mendix app and create a new page where the feedback module will be added.
- Add the Module: Use the Mendix App Store to search for and install the feedback module. Follow the installation instructions provided.
- Customization: Adjust the module settings to reflect your brand identity and the questions you’ve planned. Use the available customization options.
- Testing: Before launching, test the module with a small group of users. This will help identify potential areas for improvement.
- Data Collection: After launch, start collecting feedback and review the responses regularly to implement improvements.
Practical Tips: Always encourage users to leave feedback and make sure the process is quick and easy.
Note: Avoid overwhelming users with too many questions, as this can discourage participation.
Now it's your turn! Follow these steps and start boosting engagement in your Mendix app.
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