What is GIMC and how does it work?

GIMC (Integrated Change and Configuration Management) is a TWRT methodology that combines structured processes, tools, and experts to ensure consistent delivery in technology and portfolio management projects.

What are the steps involved in the GIMC process?

The GIMC process encompasses initial diagnosis, strategic planning, guided implementation, team training, and post-implementation follow-up to ensure adoption and sustainable results.

How long does implementation take with GIMC?

The timeline varies depending on the scope of the project. Smaller projects can be completed in 4 to 8 weeks, while full-scale enterprise deployments can take 3 to 6 months, with incremental deliveries throughout the process.

How GIMC Works

Integrated Change and Knowledge Management — Learn About Our Methodology

How GIMC Works

How GIMC Works in Practice

Diagnosis

We mapped out the current processes and identified gaps in governance and visibility within the portfolio.

Structuring

We design an integrated management model with roles, processes, and tools tailored to your specific context.

Implementation

We rolled out the model with support from the TWRT team, ensuring that it was actually adopted by the various departments.

Monitoring

Dashboards and executive reports provide continuous visibility into deliveries, risks, and resources.

Continuous Improvement

Periodic reviews adjust the model as the organization matures.

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See GIMC in Action

Schedule a demo to learn how the model applies to your project portfolio.

Frequently Asked Questions About GIMC

What is GIMC, and what kind of companies is it suitable for?

GIMC is an Incident Management and Continuous Improvement service designed for organizations that need to establish or improve their IT incident response processes. It is ideal for medium and large companies seeking to reduce resolution times and increase operational predictability.

How does GIMC integrate with the processes already in place at my company?

The service is designed to be compatible with frameworks such as ITIL and can be integrated with the ITSM tools already in use by the organization. The initial phase includes an assessment to map current processes before proposing adjustments.

What are the steps involved in implementing GIMC?

The implementation follows a phased approach that includes assessment, process design, tool configuration, and training for the teams involved. The timeline is determined in consultation with the client based on the complexity of the environment.

Does GIMC provide ongoing support after implementation?

Yes, the delivery model includes ongoing support to ensure the successful implementation of the processes and to assist teams with day-to-day operations. The details of post-implementation support are specified in the contract.

How can I request a GIMC assessment for my company?

Simply fill out the contact form on this page, and a TWRT consultant will reach out to you to schedule an initial consultation. During this meeting, we will assess the key needs of your IT environment.